About Us


About us

What is Element Apartments?

Element apartment is a booking agency, with a large experience in the Hospitality sector in London and specialized in Serviced apartments.

Why chose Element Apartments?

We are a professional booking agency for serviced apartments in London, offering the best solution to your accomodation requirements.

There will always be an agent following your booking and ensure you get the right kind of accommodation.

We have a deep knowledge of London properties, in order to offer you the best deals and the most pleasant apartments.

Serviced Apartments

Why Serviced Apartments?

A Serviced Apartment is typically a fully-furnished apartment available for both short- and long-term stays, and provides all the benefits of a hotel and more. The popularity of an apartment has become more prominent in previous years due to the available flexibility of their use: whether you are travelling with your whole family, holding business meetings, or just looking for a quick stop-over, a Serviced Apartment can cater to all of these needs.

Not quite sure why a Serviced Apartment is better? Here are some of the benefits:

  • A Serviced Apartment is much cheaper than a Hotel simply because there are no added costs. In a Hotel a portion of your bill includes the services such as the Hotel’s restaurant or bar, whilst in a Serviced Apartment you pay for exactly what you get.
  • A Serviced Apartment offers a larger, more personal space. As there are separate rooms, you can divide the space up according to your needs. Also, there’s no daily maid service meaning you retain your privacy and save the hassle of constant interruptions. Most apartments, even if in the same building, have separate entrances for more discretion.
  • If you always travel you may be missing those home cooked meals. With a Serviced Apartment you get a fully equipped kitchen, allowing you to prepare a romantic meal for two, or a healthy start to the day. It’s also more economical, especially if travelling in a large group.
  • Serviced Apartments charge by the apartment and not per person. There’s no additional fee for extra guests, as long as it is lower than the maximum allowed. This allows for you to have friends come and visit, or even hold client meetings in a more relaxing, private environment.

 

Charges

Payments

A credit card is required to proceed with the booking process. All major credit cards are accepted.

Your credit card details are used by the property partners only, in the process of booking the apartment(s) at your instruction.

Please note that each property has its own terms and conditions and the way you pay for your booking may vary depending upon the pricing structure choose. These information is detailed on your search results and on your confirmation email.

Some banks may charge for an international credit card transaction when payment is taken.

Cancellations

Contact us as soon as possible by email or telephone if you need to cancel a reservation. As each apartment has its own cancellation policy, please read the apartment cancellation policy at the apartment's web page.

In case of a cancellation during our office closing times, we advise you to call the property directly using the apartments details on your booking confirmation email.

If you do not cancel your reservation and fail to arrive at the apartment on the arrival date specified on your booking confirmation the apartment will be entitled to charge your credit card. The amount charged for in this case depends on the terms and conditions of the particular apartment.

Should an accommodation provider have to alter or cancel a booking, provided that we are informed of it, we will do our best to inform you where is reasonably possible; at times it may not always be possible to contact you before your departure. In the event of the accommodation provider cancelling your booking, we have no liability to you with regards to making a refund or offering any compensation. The accommodation provider will be responsible for finding appropriate alternative accommodation of a similar standard and shall cover all additional costs incurred as a result of finding and transporting to such accommodation.

Changes on booking details

Please contact us as soon as possible if you need to change any personal details after you have made a booking thorugh our website.

Terms & Conditions

It is an implied term that, by using the Element Apartments website, you agree to accept our terms and conditions stated below. Please note that each property has its own terms and conditions, these information is detailed on your search results and on your confirmation email. This website is the property of SAL Travels Ltd. Registered in England & Wales Company No. 7920669.

Booking with us

The rates showed on this website at the time of your booking are the rates that will apply to confirm to you unless is stated as a guide rate, in this case will confirm the charges with the apartment provider and with you before making any booking (unless otherwise requested). If any unforeseen changes or problem happen with your booking will contact you to inform you and for your approval and instructions before making your reservation.

The rates are per apartment and not per person, inclusive of VAT and services.

To reserve and stay at the apartments at least one person must be 18 years old or older.

In the event that the apartment of your choice is no longer available at the time you complete your reservation request will endeavour to offer you an alternative apartment of similar price, quality and location but we will not proceed with an alternative reservation without your prior approval.

After you submit your personal details on our secure online reservation form, our reservation team will notified you by email of your confirmation containing the booking reference number and full reservation details including the apartment address, telephone number and cancellation policy.

Please note that our office open hours are from 9:00 to 18:00 GMT from Monday to Friday and if you made your booking outside of these time or during the weekend you will receive the email confirmation on the next working day.
If you haven't received the email please check your spam/junk mail box and If for any reason you are unable to access the email address you given to us in the booking reservation form, please email us using the contact form, stating your details. Alternatively, telephone our offices on 0207 183 7280 and speak to one of our team member.

If you require URGENT confirmation of your booking, please feel free to contact us by telephone or FAX (UK): +44 (0)207 183 7280

Payment

Element Apartments does not charge any fees for the services offer on our website and credit card details given on the time of booking are used only by the apartment's providers and according to their own terms and conditions. Please check this information on every apartment's web page on the property terms and conditions section.

Cancellations

Contact us as soon as possible by email or telephone if you need to cancel a reservation. As each apartment has its own cancellation policy, please read the apartment cancellation policy at the apartment's web page. In case of a cancellation during our office closing times, we advise you to call the property directly using the apartments details on your booking confirmation email. If you do not cancel your reservation and fail to arrive at the apartment on the arrival date specified on your booking confirmation the apartment will be entitled to charge your credit card. The amount charged for in this case depends on the terms and conditions of the particular apartment.

Should an accommodation provider have to alter or cancel a booking, provided that we are informed of it, we will do our best to inform you where is reasonably possible; at times it may not always be possible to contact you before your departure. In the event of the accommodation provider cancelling your booking, we have no liability to you with regards to making a refund or offering any compensation. The accommodation provider will be responsible for finding appropriate alternative accommodation of a similar standard and shall cover all additional costs incurred as a result of finding and transporting to such accommodation.

Limitation of Liability

Element Apartments excludes all warranties, express or implied, relating to this website. This includes, but is not limited to, any implied warranty that the information it contains is accurate or up to date or is suitable for any particular purpose. Element Apartments shall not be liable for any loss or damage suffered as the result of the use of this website.

In all cases, Element Apartments acts only as a booking agent for the accommodation providers. The contract for the apartment and any services provided is between the guest and the accommodation provider. Element Apartments can not be held responsible for either party's actions or for any subsequent consequences of those actions. Element Apartments is not to be considered as a party in litigation, nor shall it or any of it's employees be required to be a party to any litigation arising directly or indirectly from the booking of accommodation.

Element Apartments Website

Element Apartments cannot be held liable for any errors or omissions that may arise, or be responsible or liable for any negligence in relation to information on or accessible from this website.

All apartment information and descriptions are supplied by the apartments featured.

We reserve the right to change information published on the site at any time and that includes rates, descriptions and photographs.

Element Apartments makes no warranty or representation about the fitness or suitability of any product or service advertised on its web site. It cannot accept responsibility for any changes or closures to local amenities or attractions listed within the web site or literature.

These terms do not affect consumer statutory rights.

Element Apartments reserves the right to update any of its terms and conditions at any time, as may be required and as may be in line with the company's business. The onus is placed on all parties using the website to undertake adequate measures to ensure that they visit any such terms and conditions on a regular basis. By agreeing to use this site, it is implied that any such changes are accepted by any such third party, and that any such third party undertakes to comply with any such changes.

Privacy Policy

Element Apartments is committed to protecting your personal information and we take the privacy of our customers' data very seriously. To better understand how we treat the personal data on our website, please see below the following privacy statement. Do not hesitate to contact us if you have any questions regarding the information we hold about you.

Collecting data

We only use the personal data to respond to an enquiry or to complete the apartment booking. The ways we can collect data are: Making an apartment booking through our website, over the phone with our customer service team or when you subscribe to our mailing list.

The information we will collect

In order to make a booking through our secure website or through our customer service team over the phone we will ask you for some information about you. This information may include name, address, and credit card details that will be held on our secure servers while processing your booking.

Personal information

We will pass the information provided to the reservations department of the property you have chosen in order to complete the booking.

Credit card information

Your credit card details are always transmitted in a secure and protected environment. During the booking process the connection between your computer and our server is encrypted with industry standards (secure, private, and tamper-proof). We make sure that only the supplier who has to process the payment for your reservation can access your card details and we have in place several layers of security in order to do so; no one else can read or copy the card details. Once the transaction has been confirmed, all sensitive data is automatically deleted from our system.

Information to third parties

Element Apartments guarantees that the information provided to us will not be sold, rent, trade to third parties for mailing or marketing purposes.

Consent

By disclosing your personal information to Element Apartments through the use of this site or by telephone, you consent to the collection, storage and processing of personal data in the manner described here above.


What our Clients say about us

March 2013

Thank you, I'll reserve the apartment right now. We've done a lot of searching with multiple services and you've been wonderful to work with, thank you! We're very excited!

A.

May 2013

Dear Jules and Renata,

I just wish to thank you for the assistance for the apartment and the taxi transfer. Everything was perfect with the transfer and the apartment was perfect.

Thank you very much

C.

July 2013

Dear Luca,

When I get you confirmation I will ask them to cancell it tomorrow .Because I prefer two bookings at the same apartment. It will be convenient especially your service is very good.

You always reply quickly .

Many thanks for your kindly assistance.

Best regards

S.

August 2013

Dear Jules,

I cannot thank you enough. Maybe because I've been seeing plenty of apartments I was confused.
It was a pleasure dealing with you, and I'm looking forward to work with you again.

Best Wishes,
M.

September 2013

Dear Renata

Thank you and I will refer all my friends to you

Best regards

A.

December 2013

Dear Mr. Jules!
I really enjoyed the trip to London.
The apartment was very good. And quiet area.
Thank you! I will next time apply also to contact you.
Thank you!

December 2013

Dear Luca!
Thank you very much for the opportunity to live in a nice apartment in London!
Merry Christmas and Happy New Year 2014!

May 2014

Dear Jules,

You are truly a wonderful person and I just hope one day I will have the pleasure of meeting you personally.

Again so many thanks for your kindness.

Kind regards,

P.


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